Refund & Replacement Policy

Effective Date: 29 April 2025

Thank you for shopping at DXBGlow. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing product replacements.

By purchasing from our website, you agree to the terms of this policy.

Replacement Eligibility

Product Eligibility

We want to ensure that every product is received in its original condition.

If you receive a product that is:

• Incorrect or different from the product you ordered
• Faulty or defective
• Broken
• Damaged during delivery

you may be eligible for a replacement, subject to the terms and conditions of this policy.

Replacement Timeframe

DXBGlow will handle eligible complaints submitted within 30 days of the product delivery date.

Requests for replacement submitted within 7 days from the date of delivery will be processed free of charge, provided that the issue is verified and the request meets the eligibility requirements.

Replacement requests submitted after 7 days may be subject to applicable replacement charges.

Replacement Process

Step 1: Contact Us

To initiate a replacement request, please contact our customer support team within the applicable timeframe.

• Please provide:
• Your order number
• A clear description of the issue
• A video showing the incorrect, faulty, broken, or damaged product

The video may be required to help us assess the issue and determine the appropriate solution.

In some cases, the issue may be related to product usage or setup. Our customer support team may guide you through troubleshooting steps to help resolve the issue.

If the product is confirmed to be incorrect, faulty, broken, or damaged, we will proceed with the applicable replacement process.

Replacement Options

Option A: Return the Product

You may be asked to ship the incorrect, faulty, damaged, or broken product in its original packaging to our designated warehouse or return location.

The product should include, where applicable:

• The original product box
• All original accessories
• Other items included with the original order

Once the returned product has been received and the issue has been verified, the replacement will be processed according to the applicable terms of this policy.

Option B: Courier Replacement

Where applicable, we may arrange a courier replacement.

You may be required to:

• Properly pack the product
• Include the original product box
• Include all original accessories

The courier may collect the product as part of the replacement process, and the replacement may be arranged according to the applicable processing timeline.

Replacement timelines may vary depending on the product, availability, courier arrangements, and the circumstances of the case.

No Change-of-Mind Replacement

We do not offer replacements for change-of-mind requests.

This includes situations where:

• You no longer want the product
• You ordered the wrong product
• You changed your mind after placing the order
• You do not like the product after receiving it
• The product does not meet your personal expectations despite matching its description

Please carefully review the product description, specifications, size, color, and other product information before placing your order.

Refund Policy

DXBGlow does not offer refunds under our standard policy.

Eligible products that are incorrect, faulty, broken, or damaged may qualify for replacement according to the terms and conditions described in this policy.

Important Product Information

To help ensure a smooth shopping experience, please carefully review the product description, images, specifications, available colors, sizes, and variants before placing your order.

If you have any questions about a product before purchasing, please contact our customer support team.

Contact Us

If you have received an incorrect, faulty, broken, or damaged product, please contact us as soon as possible within the applicable timeframe.

Email: tayyabwork7@gmail.com

Please include your order number and relevant photos or video when contacting us so that we can review your request as efficiently as possible.

DXBGlow reserves the right to update this policy when necessary. The policy published on this page will be applicable to orders placed under the current policy.